Our commitment to our Clients

• All treatments provided by Balance and Wellness will last for the specified duration. I.e. a 45 minute treatment will last 45 minutes. 
• All clients must complete a client consultation before any treatment can commence. This can take approximately 15 minutes including a discussion with the therapist. All clients should arrive for their appointment with enough time to complete the consultation. 
• Treatment will only commence if the therapist deems it safe to continue based on the outcome of the consultation. 
• GP/Consultant permission may be required prior to treatment in some cases. 

Booking and Cancellation Policy

• A booking can be made via phone/email/website. 
• All bookings are based on availability and require a 50% deposit at time of booking. For bookings made via phone or email, deposit must be paid within 48 hours. 
• Bookings are confirmed with a confirmed deposit payment and a booking confirmation from Balance and Wellness
• If a cancellation is made within 24 hours of treatment or you do not attend the appointment, the deposit will not be refunded and a new booking will need to be made.  
• Bookings cancelled within 2 days can be amended but not refunded. 
• Bookings cancelled over 2 days of treatment, can be cancelled and deposit refunded.
• Where Balance and Wellness cancels an appointment, clients will be offered the opportunity to reschedule within 2 weeks of the cancelled appointment or receive a refund of their deposit.
• Balance and Wellness has the right to cancel a treatment if the client is intoxicated or inebriated.

Covid policy

• If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covd-19 symptoms one week prior to the appointment, they must cancel and rearrange their treatment with immediate effect. 

Inappropriate Behaviour

• Balance and Wellness has the right to end any treatment immediately if the client demonstrates inappropriate or sexual behaviour. The client will be liable for full payment of the treatment in this instance.
• Where the therapist is unable to collect payment for the treatment, the client will be sent an invoice, to be payable within 5 days of the appointment. 

Vouchers

• Vouchers can be bought in denominations of £10s and can be used against any available treatment offered by Balance and Wellness. 
• If the whole amount for the voucher is not used, another voucher for the remaining balance will be issued. 
• All vouchers are valid for 12 months from date of issue.
• Vouchers can be bought online, postage will be due unless an electronic voucher is requested. 
• All vouchers issued are non refundable and cannot be reissued or extended past expiry date.